OUR PROCESS

FROM ORDER TO DELIVERY

01

ORDER PLACED

Once your order is submitted, our team begins preparing the details for the next step of your lighting journey.

02

ORDER CONFIRMATION

A dedicated customer support specialist will contact you to confirm your order details, product selections, and any custom requirements.

03

PRODUCTION BEGINS

Your order enters production, where each fixture is prepared with attention to materials, finish, size, and craftsmanship.

04

POST-PRODUCTION APPROVAL

Once production is complete, we will confirm the finished product details with you before moving to final packing and shipment.

05

INSPECTION & PACKAGING

Each fixture is carefully inspected, securely packed, and prepared for shipping. Large items are protected with reinforced wooden crate packaging.

06

SHIPPING & FOLLOW-UP

Your order is shipped with tracking provided by email, and our team continues to follow up on the shipment status.

07

FINAL DELIVERY

Once your order arrives, we remain available to assist with delivery follow-up and help resolve installation-related questions.

08

SHARE YOUR FEEDBACK

After delivery, we invite you to share your experience and leave a review to help future customers shop with confidence.

LIGHTING ASSISTANCE

Need help choosing the right size?

We can help you review your room size, ceiling height, and preferred hanging position to recommend a suitable fixture size and overall drop.

Can I customize the hanging length?

Yes. Many of our fixtures can be customized with longer rods, chains, or suspension lengths to suit standard, vaulted, or high ceilings.

Do you support custom finishes or sizes?

Selected designs may be customized by size, finish, hanging length, or ceiling type. Please contact us with your project details before placing an order.

What is the usual production and delivery time?

Standard fixtures are usually prepared within 3–7 business days. Large, custom, or made-to-order fixtures may require 1–2 weeks before shipment. Delivery within the United States typically takes 2–4 weeks after shipment.

Can designers or project buyers contact you?

Yes. We provide support for designers, builders, contractors, and project professionals, including trade pricing, project quotations, and custom specification assistance.

STILL DECIDING?

Send us your room details, product questions, or customization needs. We’ll help you find the right lighting solution.

Free shipping and returns