Refund policy
Return and Refund Policy
This Return and Refund Policy applies to all purchases made through the Cyranlamps website.
Contact Information
For questions about returns, refunds, exchanges, or order issues, please contact our customer service:
Email: info@cyranlamps.com
Phone: +1 (213) 757-1782
Address: 2700 W Riverwalk Cir Unit B, Littleton, CO 80123, US
Customer Service Hours: Monday to Friday, 9:00 am – 6:00 pm
Return Window
Customers have 30 days from the delivery date to request a return or exchange.
Return Eligibility
To qualify for a return or exchange:
• The item must be unused and uninstalled
• The product must be returned in its original packaging
• All parts and accessories must be included
• Proof of purchase is required
How to Start a Return or Exchange
Contact our support team at info@cyranlamps.com to initiate a return or exchange. Our team will provide detailed instructions. Please do not send items back without contacting us first.
Damaged, Defective, or Incorrect Items
If your item is damaged, defective, or you received the wrong product, contact us within 72 hours of delivery with photos of the issue. Cyranlamps will cover return shipping costs and provide a replacement product or a full refund after inspection.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Customized or special-order lighting fixtures
• Products that have been installed or used
• Clearance or final sale items
Items Not Received
If your order never arrives, contact our customer service. We will investigate with the shipping carrier. If the product cannot be located, Cyranlamps will issue a full refund or send a replacement.
Order Cancellation
You can cancel your order before it is shipped by contacting our customer service. If the order has already been shipped, please follow the return process once you receive the product.
Customer Change of Mind
If you received the product but decide you no longer want it, you can return it within 30 days of delivery. The item must be unused, undamaged, and in its original packaging. Customers are responsible for return shipping costs in this case.
Exchanges
To exchange a product for a different size, color, or item, contact our customer service within 30 days of delivery. Ensure the original item is unused, undamaged, and in its original packaging. Cyranlamps will provide return instructions and ship the replacement once the return is approved. Cyranlamps covers shipping costs for defective or incorrect items; otherwise, customers are responsible for return shipping costs.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 3–7 business days. If you do not receive your refund after 7 business days, contact our support team.
Return Shipping Costs
• Defective, damaged, or incorrect items: Cyranlamps covers return shipping costs.
• Customer change of mind: Customers are responsible for return shipping costs.
Processing Time
Refunds or exchanges will be processed within 7 business days after we receive and inspect the returned item. Replacement items will be shipped as soon as the return is approved.
Legal Rights
This policy does not affect any legal rights you may have as a consumer.